Whether you own a restaurant or a retail outlet, the right point of sale (POS) hardware and software can increase your bottom line. Here are five reasons why:
1. Return on Investment. While there are POS systems at many different price points, there are inexpensive software solutions that have great functionality, work with a wide variety of types of hardware, and can integrate with other business software. For example, if you are looking for pizza shop software, Point of Success is a low-priced restaurant POS software package that has a wide range of features. Similarly, Microsoft Dynamics Retail Management System (also known as Microsoft RMS) is a cost-effective solution for a clothing boutique.
2. Enhance Customer Service. If you’re a restaurateur or a retailer, your relationships with your customers are paramount. POS equipment can ensure that your employees can spend more time interacting with customers and less time entering information into equipment. Restaurant POS software, for example, allows employees to enter and track orders, so mistakes are minimized and customers aren’t kept waiting. Similarly, retail point of sale software can give your staff immediate access to availability, prices, and the location of inventory. This means that your customers can get a high level of service, increasing the likelihood of repeat business.
3. Increase Efficiency. If you can increase the efficiency of your restaurant or retail store, you’ll soon see increased profits through a decrease in staffing costs, losses due to errors, and improved accountability. Microsoft POS, for example, allows your employees to quickly and efficiently check out customer purchases with built-in credit and debit card processing. It also enables you to do everything from tracking work hours with a time clock to tracking cashier tasks. This kind of transparency enables you to make informed decisions about policies and procedures, as well as to track problems back to their source.
4. Lower Training Costs. With point of sale software and hardware, you have a standardized training approach for your employees. By customizing the software to correspond to your menu items, for example, a trainee can quickly and easily enter orders. That same software can print preparation tickets or display orders on a kitchen monitor. With pizza shop software, you can easily train delivery drivers to pick up delivery dispatches and note their availability when they return from deliveries.
5. Improved Reporting. One of the primary benefits of point of sale software is its reporting capability. Better reporting gives you the information you need to do everything from making buying decisions to preparing your tax returns. Reporting capabilities vary from software package to software package, and the type of business you have will most likely dictate the type of software you need. For example, Microsoft POS and Microsoft RMS both allow you to manage and track inventory, generate purchase orders, track customer purchase histories, and track employee hours. Microsoft RMS offers even more reporting options, including customized reports, the ability to track backorders and layaways, and the capability to manage account receivables of customers.
The importance of point of sale equipment and software can’t be overstated. It may seem like a significant investment, but it will more than pay for itself with increased sales, efficiency, and reporting.